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Disgusting service

Story from nhs.uk

"Disgusting service"

About: Dudley Integrated Health and Care NHS Trust

My son who’s 17 has asked for help!! He has voices in his head and is also very angry... saw a dr for 10 mins who said he needed counselling!

Already paying for private counselling so dr said he needed anger management!! Was told it can take upto 2 months so son asked what he should do when the voices came, only to be told to “just deal with it” disgusting behaviour from a so called professional!! It’s taken 6 weeks for our own gp to receive the dr report..... discharged and our own gp to sort out anger management!!!

Well, thankyou mental health system you just brush it under the carpet and pretend it isn’t happening!!

Before you even think about leaving me a clearly computer generated reply don’t bother!!! I’m taking this to Chief exec officer of NHS, my local MP and Jeremy Hunt will be receiving a letter of disgust from me.....

what an absolutely awful service you run!!!

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Responses

Response from Dudley Integrated Health and Care NHS Trust 6 years ago
Dudley Integrated Health and Care NHS Trust

Submitted on 23/02/2018 at 16:43
Published on nhs.uk on 24/02/2018 at 02:57

Thank you for your feedback. We are sorry to hear that you didn't have a positive experience of our service. We would welcome the opportunity to explore your concerns and experience further to ensure you and your family receive the best possible care and treatment.

The Service Experience Desk (SED) is the central point of contact for all concerns and enquiries, whether these are formal or informal complaints, compliments or suggestions. We welcome any comments you may have on the services we provide. You can contact SED on 0300 555 0535 or email SED@dwmh.nhs.uk

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