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Wider range of accessibility options

Posted By equuleussp49

"Wider range of accessibility options"

About: Inclusion Matters Wirral

(as a service user),

My therapist was amazing, related to me, laughed with me, grieved with me, and thought me so much.

MY only difficulties were with the organisation itself. IMW fobbed me off, and were very inaccessible to communicate with for someone who had severe anxiety! A place designed for those with mental health problems should have a range of accessibility options (Eg. email, text) and receptionist staff trained in recognising and assisting someone who is struggling to communicate with them. 

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Responses

Response from Michelle Paton, Clinical Team Manager / High Intensity Therapist, Inclusion Matters Wirral 6 years ago
Michelle Paton
Clinical Team Manager / High Intensity Therapist,
Inclusion Matters Wirral

Submitted on 08/02/2018 at 11:26
Published on Care Opinion at 16:30

Hi equuleussp49. Thank you very much for providing us with feedback. It sounds as though you had a positive relationship with your therapist, and that you learnt a lot within your therapy.

I am however, sorry that you feel that there was poor communication. I will feed this back to our operational lead to see if we can do anything to improve the situation.

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Response from Michelle Paton, Clinical Team Manager / High Intensity Therapist, Inclusion Matters Wirral 6 years ago
Michelle Paton
Clinical Team Manager / High Intensity Therapist,
Inclusion Matters Wirral

Submitted on 08/02/2018 at 14:30
Published on Care Opinion at 16:30

Hi equuleussp49. Michelle has passed your concerns to myself. I am concerned that you have found your experience with Inclusion Matters less than satisfactory. I would be more than happy to discuss this with you so this doesn't happen again in the future.

Robert Waugh - Operational Lead

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