This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Kind and helpful staff"

About: NHS Ayrshire & Arran / South West Scotland Breast Screening Centre

(as a service user),

Firstly I would like to say how exceptionally friendly, kind and helpful I found all the staff to be at the clinic. I really felt I was in expert hands guiding me through a difficult morning.

I have a tip that may be helpful to other ladies who have to have biopsies. I only own under-wired bras & was going to go home to find a tight T-shirt to wear after my procedure. My husband suggested calling into a supermarket on the way home to see if they sold sports bras. They had a good selection & I bought one for only £6. When the anaesthetic wore off I could see why this support was required. I felt a bit flummoxed at the end of a long morning & if it hadn't been for my practical husband I would not have been so comfortable later in the day, so I thought if I passed this tip on it might make life a bit easier for others.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 05/02/2018 at 11:18
Published on Care Opinion at 12:09


picture of Eunice Goodwin

Dear Breast Service User,

Thank you for both your lovely comments about you the staff in the breast screening service and the great suggestion from your husband. I will share this post with the team and the wider breast service too. I am sure this very practical and helpful advice will help many others.

Thank you for taking the time to share this with us please pass our thanks to your husband too.

I hope you are fully recovered and well,

best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k