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Treated with kindness and respect

Posted By JSC

"Treated with kindness and respect"

About: University Hospital Ayr / Combined Assessment Unit (CAU) University Hospital Ayr / Ophthalmology University Hospital Ayr / X-rays and Scans

(as the patient),

Referred by GP (Dr Church) to ophthalmology in Ayr hospital. Was seen by the lovely Dr Williams who arranged a number of tests which involved an overnight stay in CAU. All staff very helpful and caring. Quickly received my scan the following day and headed home greatly reassured. Returned for review by Consultant, Dr Inglis, the following day. Clearly a really busy clinic but feel the treatment I received was exemplary. Everything was clearly explained and no stone left unturned.   Treated with kindness and respect throughout and wanted to feed this back to all staff involved. Thanks!

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/02/2018 at 11:53
Published on Care Opinion at 12:33

picture of Eunice Goodwin

Dear JSC,

Thank you, I will be delighted to make sure your kind words are passed to everyone you mentioned. It is really lovely to hear about the way each and everyone cared for you. the team will be delighted to know how you feel about the care you received.

Best wishes,

Eunice

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