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UNACCEPTABLE

Story from nhs.uk

"UNACCEPTABLE"

About: Cumberland Infirmary

This department of the Cumberland Infirmary requires significant improvement in terms of patient care.

I was refused sedation for a recent sinus communication surgery (January 2018) on the grounds that it made the operation more difficult.

The Speciality Doctor who carried out the operation lacked any empathy and carried out the treatment with urgency and force.

I was talked over not to.

I had my surgery described in detail to a group of students (which I did not consent to) and I am extremely upset by the whole ordeal.

If you can avoid having treatment at this department, do so.

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Responses

Response from Cumberland Infirmary 6 years ago
Cumberland Infirmary

Submitted on 02/02/2018 at 11:20
Published on nhs.uk on 03/02/2018 at 03:04

Hello Mrs Thornton,

I am sorry that you have been left feeling upset following your treatment at the Oral and Maxillofacial surgery department at the Cumberland Infirmary, please accept my apologies and assurances that I will pass on your comments to the manager of the team concerned so that the team can discuss and reflect on this.

As you are unhappy with what happened to you, you do have the right to complain and to receive a written response from the Trust. The PALS team (Patient Advice and Liaison service) can help you through this process or put you in touch with the senior staff members who may be able to discuss your concerns with you. They can be contacted on 01228 814008 between 10.30 and 4.30 Monday to Friday or email PALSCIC@ncuh.nhs.uk

kind regards

Georgia Wright - Head of Nursing, Patient Experience and Engagement

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