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Respect and professionalism

Posted By Cyclilst

"Respect and professionalism"

About: Stoke Mandeville Hospital / Accident and emergency

(as the patient),

I wish to record my thanks to the staff on duty at Stoke Mandeville Hospital when I admitted by ambulance to the A. & E. Department in January, 2018.  I was treated with respect and professionalism both by the ambulance team and the staff on duty in the until.  It was during a very busy period but I felt my needs were carefully addressed.

I hope my comments and thanks can be passed on to the staff in these areas of the hospital.   

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Responses

Response from Julia Phelan, Complaints Manager, Buckinghamshire Healthcare NHS Trust 6 years ago
Julia Phelan
Complaints Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 06/02/2018 at 10:52
Published on Care Opinion at 11:57

Dear Sir/Madam

We are very pleased to read that you had such a positive experience of our services in A&E at what would have been a difficult time for you.

We strive to put our patients first and to ensure they are offered high quality care. It is therefore always rewarding to receive such feedback and to hear of how well staff across our services have worked together to ensure our patients are treated with compassion, dignity and respect.

We will make sure that your thanks are passed on to all the areas involved.

Thank you again for your kind words and for taking the time to post to Care Opinion.

PALS Team

Buckinghamshire Healthcare NHS Trust

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