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"Cancelled operation"

About: Raigmore Hospital

(as a parent/guardian),

My son had been waiting for an operation on his knee since mid 2017. The damaged knee has has serious implications in his ability to do his job. He finally got word that he would get his operation recently and had his pre-op appraisal.

On the day before his surgery was due to take place he got a phone call cancelling his surgery... due to 'construction work causing dust in a ward'. He has had no alternative date offers and has had to cancel leave. His employer has had to re-arrange shifts around his job.

As a father you can imagine that at whatever age you want your children to be looked after and given the same access to support from the NHS as anyone else anywhere in Scotland... this has had a very negative impact on my son and I am very disappointed at the dismissive way this has been dealt with by Raigmore Hospital with absolutely no alternative date offered to him.  

What happens Now? What is the process for follow up? What are the protocols?

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Responses

Response from Katherine Sutton, Chief Officer - Acute Services, NHS Highland 6 years ago
Katherine Sutton
Chief Officer - Acute Services,
NHS Highland
Submitted on 08/02/2018 at 22:15
Published on Care Opinion on 09/02/2018 at 12:49


Dear Cfrmoray,

I am very sorry if you feel dismissed and poorly informed this would not have been the intention and I apologise if this has been the case.

Our operating theatres are currently undergoing an extensive refurbishment programme. This week there have been issues which have meant for safety reasons we have had to suspend operations in the theatre block. Work is being progressed to address the issues to allow us to reinstate our operating as soon as possible.

If you wish to contact me on 01463 705087 I will look into when your operation is likely to be rescheduled for.

kind regards

Katherine

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