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Could not have been more helpful

Posted By Robert Vannin

"Could not have been more helpful"

About: University Hospital Ayr / Ophthalmology

(as a service user),

Each member of staff very courteous, very pleasant, very considerate, whilst very professional.   Could not have been more helpful.   Big plus for individual staff, hospital and NHS.   Special thanks for conflating two appointments.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 01/02/2018 at 17:29
Published on Care Opinion on 02/02/2018 at 09:14

picture of Eunice Goodwin

Dear Robert Vannin,

I will be delighted to pass your post to the team in Ophthalmology, I am sure you will have made their day. It is nice to hear that when two different appointments could be merged into one, it was done, making it more convenient for you.

Thank you for sharing this with us,

kind regards,

Eunice

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