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It would help if they answered the phone

Story from nhs.uk

"It would help if they answered the phone"

About: Queen Alexandra Hospital / Accident and emergency

Rang emergency eye dept as asked by GP .....35 mins waiting on the phone only to be cut off. Rang again and the switch board transferred me and was cut off again.... twice

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Responses

Response from Queen Alexandra Hospital 6 years ago
Queen Alexandra Hospital

Submitted on 30/01/2018 at 13:33
Published on nhs.uk at 14:02

Thank you for sharing your concern, I am sorry you are having problems contacting the Eye Department.

if you call the PALS (Patient Advice and Liaison Service) team on 08009176039 / 02392286309 or email the PALS desk on PHT.PALS@porthosp.nhs.uk

tell them of your concern they will assist in helping you to contact the Eye Department.

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