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recent visit to urgent care

Story from nhs.uk

"recent visit to urgent care"

About: Burnley General Hospital

I went to urgent care on the 23/01/2018 at 8.30pm with difficulty breathing. realising the emergency I was take straight through to a cubical for treatment. I was treated with kindness and respect and a full examination. before being transferred to Blackburn for further care.

The doctors and nurses were brilliant.

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Responses

Response from Burnley General Hospital 6 years ago
Burnley General Hospital

Submitted on 29/01/2018 at 15:59
Published on nhs.uk at 19:03

Thank you for taking the time to tell us about your recent admission to the Urgent Care Centre at Burnley General Teaching Hospital.

It is lovely to hear that you were treated with such kindness and respect and we are delighted to pass your comments on to the staff who will very much appreciate your feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient using our services. You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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