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"Exceptional care"

About: University Hospital Hairmyres / Trauma & Orthopaedics (Wards 1 & 5)

(as the patient),

hairmyres has been under scrutiny and criticism over the past few months .. however I just wanted to say that over the past month I’ve dealt with paramedics, nurses,auxiliary staff, porters and consultants directly and indirectly and one thing that’s so clear is they all feel the pressure under the current situation ... I cannot fault any one of the individual persons I’ve dealt with especially today ..the situation at the orthopaedic clinic this morning was 49 patients to be seen between 9am and 12.30 only 20 of these patients had an appointment so there was a long wait ... the clinic was chaotic 

Yet under this intense pressure the nurses greeted me with a smile, with genuine care and compassion and likewise the consultant I saw spent time with me discussing my care. The nurses in particular though where amazing and I feel that not enough credit is given to these nurses who go above and beyond everyday in their chosen profession .. I don’t think I could do it and I admire those who do .. people are very quick to post about their negative experiences I’d like to post about my positive experience 💗

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Responses

Response from Stephen Peebles, Director of Hospital Services, University Hospital Monklands, NHS Lanarkshire 6 years ago
Stephen Peebles
Director of Hospital Services, University Hospital Monklands,
NHS Lanarkshire
Submitted on 30/01/2018 at 10:51
Published on Care Opinion at 13:54


picture of Stephen Peebles

Dear Eviex

Many thanks for taking the time to post your comments. We are extremely lucky to have such a group of dedicated and caring professionals working within the Orthopaedic service across Lanarkshire.

Yours Sincerely

Stephen Peebles

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