"Extremely Unprofessional Doctor"

I had faced one of the worst customer care and service from the duty doctor during my recent visit to MK Urgent Care Service. It was to an extent that overcame the original pain that forced me to visit in the first place! After going through completely sleepless night due to excruciating pain and in my third day of overall period of pain, I decided to visit the Centre when the pain had become simply unbearable

It was 07:00 am when I entered the premises with no patients in the waiting area. After c25mins wait I was advised by a polite receptionist that I am on no. 3 in the queue which was fine and I continued to wait. At around 8:00am I saw a member of staff (who later transpired to be the doctor) entering the place with back pack etc clearly to start his shift. Around 8:20, I was called up for my turn. Relieved and clutching at my aching side, I entered the doctors room which turned out to be the most awful and unprecedented onslaught of rudeness, un-professionalism and glass-case patronisation!!

The doc pointed towards a chair and uttered 'take a seat'. As I sat down, the doc said 'Do you know this is an emergency care centre'. Slightly put off, I replied 'Yes, and thats why I am here as I could not bear the pain anymore' which was the honest truth. (Note, this was my first visit to an Emergency care OR GP services during last 10yrs where I had the need to visit health care professionals). I, trying to ignore, the doc's very offensive and repulsive body language, began to describe my pain, the history over last 3 weeks etc. The doc began typing on his PC. At this time, the doc clearly seemed very edgy for no reason apparent to me. The doc then interrupted me 3 times and stating each time that 'Do you know I do not have access to your records'. I was a bit confused as why the doc had to repeatedly state this despite me describing my last 3-4weeks history with focus on my last 3 days. On my comment that I had severe pain and fever last night, with fever lasting couple of hours and then settling down, the doc said 'How do you know you had fever' as persperation cannot be fever I have to go by facts and numbers..in a very rude way which had become the default tone of the session. This actually got worse for which I plan to lodge a formal complain with NHS and is not appropriate to share in an open forum

I felt like a 'liar' and that I had made the biggest mistake ever to turn up for emergency health care on my working day. I sincerely thought I was better off at home or anywhere else with the pain I already had. The doc clearly was not in the right mindset at that time. I won't be surprised if this doc had treated others same way

The doc's conduct was thoroughly un-professional to shameless extent. The doc had no right for the conduct that I refuse to accept in this day and age!! The doc will have to face the music now and 'explain' the trigger for such disdainful conduct. I do not want to see this doc again, ever!!!