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customer care department

Story from nhs.uk

"customer care department"

About: Basingstoke and North Hampshire Hospital / Trauma and orthopaedics

Having had a back operation in June unfortunately things went wrong. My complaint is that your so called customer care team don't bother doing their job. It's now 7 months later and the issue has not been resolved. Not 1 phone call from the above department all they do is try and stall you, a complete disgrace to the N.H.S. What happened was bad enough but to be ignored afterwards despite the hospital being found guilty on many counts is disgusting

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Responses

Response from Basingstoke and North Hampshire Hospital 6 years ago
Basingstoke and North Hampshire Hospital

Submitted on 30/01/2018 at 08:55
Published on nhs.uk at 12:03

Thank you for taking the time to leave your feedback about your experience at HHFT and the difficulties you have had in relation to your treatment and subsequent contact with the Trust.

I am very sorry to hear about your experience and would like to ensure that you have the opportunity to discuss your experiences so that we can ensure we learn from them and can make the necessary improvements. In order that we can arrange this please email me at customercare@hhft.nhs.uk or phone 01256 486766.

Alex Whitfield, Chief Executive

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