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"Impressive paramedics"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

About two weeks ago my husband was experiencing difficulty breathing, as it was Saturday I called 111 for advice. They thought we needed an ambulance and sent one across to us. The paramedics were excellent, they assessed my husband and took him to the Bristol Royal Infirmary. Tests indicated pneumonia but they did not think he needed to be hospitalised and was returned home.

The following day his condition had deteriorated, he was delirious and very ill. I called 111 again and again they sent an ambulance. This time, when my husband was taken to the Infirmary he was admitted for almost a week.

The paramedics on both occasions were excellent. We were very impressed with the ambulance service. 

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 6 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust
Submitted on 26/01/2018 at 14:23
Published on Care Opinion at 15:13


Dear Hippoyq96,

Thank you for taking the time to share your story and I hope your husband is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in your husband's care, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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