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Patient hygiene

Posted By Nan63

"Patient hygiene"

About: North Tyneside General Hospital

(as a service user),

My Mam was on ward 18 for several weeks with delerium she couldn’t drink herself as she had forgotten how to, every day we visited she had,   had   nothing to drink and was dehydrated and eventually put on a drip. Mam tried to pull off her underwear after she had dirtied them (waiting too long for staff to put her on toilet) and got it all on hands and in her nails, when we arrived for visiting which was seven hours later she still had it all in nails it’s a disgrace and filthy. When asked them why she had not been cleaned there reply was they didn’t realise that she had done this which is absolute rubbish because she had put her hands on side rails of bed and they where covered in it.

They've got some cheek limiting visiting for a virus when they allow his to happen. Five weeks now and no bath or shower. It’s not fair people should not be treated like this. My heart bleeds for my Mam and all other patients on this ward.

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Responses

Response from North Tyneside General Hospital 6 years ago
North Tyneside General Hospital

Submitted on 29/01/2018 at 11:32
Published on nhs.uk at 12:02

Dear Nan63,

Please let me start by offering my sincere apologies for the experience that you and your family have had on W18. I was saddened to read your review, what you have described is absolutely unacceptable care for any patient, and I am deeply sorry for the distress caused to you and your family. As I am sure you can understand, we would really like to investigate this in more depth, to ensure that we can take actions to make improvements, but I am limited in my actions due to the anonymity of your post.

Please can you send your mother’s details (name and DOB) to patient.experience@northumbria-healthcare.nhs.uk. If your mother is unable to provide consent for this, please ensure your mother’s power of attorney has approved this information to be shared.

Despite the terrible time you have had I’d like to thank you for bringing this to my attention, it is vital that we follow up on our reviews; without these shared experiences we are unable to identify where our services need to improve.

Kind regards,

Jessica

Jessica Mallach – Head of Quality Improvement and Patient Experience

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