"Retinopathy experience"

Having attended the pilgrim hospital in Boston for an injection into my eye, I'm pleased to report that I can' fault the staff for their help in answering any questions I had..what I was concerned and disapponted about was, I received NO details or information prior to my appintment! . nothing as to what to expect, any FAQ'S..I feel this needs looking into pretty quick...my only other minor complaint/observation is...when a patient' name is called, quite often 2, 3, 4 or even more people join them....given the limited space in the retinopathy dept, I feel a limit of 2 people including the patient should be implimented asap! ..theres no need for all these people cluttering up the waiting areas and taking up valuable seating for patients