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Why have a CQC inspection and not address your...

Story from nhs.uk

"Why have a CQC inspection and not address your..."

About: Manor Hospital / General surgery

NHS trusts have processes and procedures for a reason, to ensure that patient recieved appropriate and safe treatment.

The patients best interests should be at the heart of all care.

Notes should be kept up to date as per latest CQC inspection and signed, not misplaced 3 times in 2 days and no record of next of kin on file whilst a patient is in surgery.

This is a clear IG breach as not only were the patients observations and drug records misplaced so were the nexts of kins personal details.

AMU attached to Ward 12 does not display the names of Sister, Matron or Ward Manager.

either of the unit or within the vicinity.

Still waiting a call back from the PALs team to furnish us with this information 48 hours later. Although the staff nurse on duty during the day on the 23rd and 24th of Jan 2018, was a shinning light of best practise, caring and compassion,

The disreguard for close relatives anxiexty and mocking this concern by staff where other relatives and visitors can hear, is not acceptable, infact this is not acceptabe full stop where ever the staff are.

It makes a mockery of seeking friends and family feed back.

Walsall Healthcare NHS Trust please reflect seriously on how you wish to deliver care to patients and relatives to.

All issues we experienced have been identified in the 2017 CQC inspection, changng cultrue is never going to easy, please stand back and look in through a patient and relatives eyes.

thank you for taking the time to read my thoughts on our experience,

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Responses

Response from Garry Perry, Associate Director Patient Relations & Experience, Patient Relations, Walsall Healthcare NHS Trust 6 years ago
We have made a change
Garry Perry
Associate Director Patient Relations & Experience, Patient Relations,
Walsall Healthcare NHS Trust

Responsible for the Trust Complaints, PALS & Patient Experience team

Submitted on 31/01/2018 at 12:52
Published on Care Opinion at 15:10

picture of Garry Perry

Thank you for your feedback. This is indeed welcome and valuable in helping us learn from the things we do not get right or indeed from the things we do well. You are correct to point out that processes are there for a reason and the Trust do their utmost to adhere to these standards and ensure that patients receive the best care. Clearly from your posting you have not had a positive experience and I am sorry for that and offer you my apologies on behalf of the Trust. In terms of the noticeboard, when the Surgical Assessment Unit moved to the area off Ward 12 the previous noticeboard was removed and this is now in place with the updated information on it.

I understand that a member of my team took your concerns and had tried to contact you with the information you had requested. I believe they have now done this. We look forward to receiving your further comments and that of your relative and thank you in advance.

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