"Thanks PANDA unit."

Attended the PANDA unit with my young daughter who was experiencing symptoms of viral gastroenteritis. The service provision from the offset was excellent. The nursing staff were extremely thorough & helpful. Each member of the nursing team that we encountered listened to any concerns we had & dealt with them accordingly.

The overall care delivered was efficient and professional.

The only criticism i have is of the medical SHO that reviewed by daughter - not a negative criticism, more of a constructive one. The communication between us was frustrating. Considering the majority of diagnoses are formulated from taking a concise history from a patient, i felt that i wasn't listened to and at times spoken over despite the fact that i was being exceptionally succinct with my answers to the questions asked. There lacked a degree of humanism and inability to listen.

I work for the NHS myself and I know exactly what pressures are exerted on to you as a clinician but i never let my patients feel the effect of this.

Special thanks to the 'play specialist' who was able to distract my daughter at times needed. such a worthy service.