"Routine mammogram"

About: East Kent Hospitals University NHS Foundation Trust East Kent Hospitals University NHS Foundation Trust Canterbury CT1 3NG

Posted by Mahoots (as a service user), 6 years ago

Having been called back after both previous routine mammograms I was particularly anxious for this one. I wasn’t sure if I was imagining feeling lumps etc.. I tried to explain this to the lady who just became impatient.
She was brusque, impatient and the whole experience was made far worse than it already was.
Horrendous. I am now waiting for results. Again, awful. Fingers crossed

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mammogram

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East Kent Hospitals University NHS Foundation Trust

Submitted on 22/02/2018 at 16:35

Published on nhs.uk at 20:07

Please accept our sincere apologies for your poor experience and for any distress this caused at what is obviously a very anxious time for you. It is certainly not what we would wish for our patients to experience. We would like to be able to get further information from you so that we can undertake a thorough investigation in order to improve our services. We would therefore be grateful if you could please contact the PALS team. You can do this by:
Email: ekh-tr.pals@nhs.net
Phone: 01227 783145 or 01227 864314
Website: https://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/making-a-complaint/complaint-form/
Many thanks

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Routine mammogram

"Routine mammogram"

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