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Amazing service at a horrendously busy time

Story from nhs.uk

"Amazing service at a horrendously busy time"

About: Musgrove Park Hospital / Accident and emergency

I recently had to take my son to the A&E department. He is only 15 and has mental health problems. He had taken an overdose but not told anyone for a good 12 hours.

The hospital A&E was so so busy when we arrived but on arrival the receptionist took our details and did so extremely professionally. We were seen straight away and even though there was so much going on. All the staff remained calm and professional. All staff took their time with patients and dealt with them with dignity and respect. At no point were we made to feel a nuisance and I cannot speak.highly enough of the amazing service that we received In A&E while my son was taken care of in such a difficult time for the NHS.

I cannot thank them enough.

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Responses

Response from Karen Tyler, Lead Nurse, Emergency Department, Taunton & Somerset NHS Foundation Trust 6 years ago
Karen Tyler
Lead Nurse, Emergency Department,
Taunton & Somerset NHS Foundation Trust

Submitted on 26/01/2018 at 16:15
Published on Care Opinion at 17:12

Thank you so much for taking the time to write to us, we really appreciate it. I will let the team know how grateful you were. It is reassuring to know that although we face the challenges of a busy department we reamin kind and caring.I do hope things are improving for you and your son.

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