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"impossible to get referral assessed, not..."

spent two weeks trying to get through to someone on the phone. left messages and no calls returned. Referral sent in October, no response and when i finally get through to speak to someone i am told all in meeting. Next time everyone off sick. No records of referral found. then told oh yes found logged into a different team, not for assessment of mental health and aspergers or adhd but logged as referral for speech therapy??

Then given number to speak to CYPIT team only to be told no one in office today try another day.

Really doesn't seem like anyone in these teams have any interest in helping young people. I feel it would be better not having these teams at least then you would know your not getting help instead of keep waiting.

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Responses

Response from Craven Road 6 years ago
Craven Road
Submitted on 26/01/2018 at 16:36
Published on nhs.uk at 17:02


Dear Sir or Madam,

Thank you for your posting and I am sorry that you were unable to obtain an appropriate referral for your child. Please contact me, in confidence, so that we can discuss this in greater detail. I will then be able to provide you with a full response. Alternatively, you could contact your local Healthwatch organisation for assistance. Contact details can be found on our website. www.berkshirehealthcare.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027

E Mail: bht@berkshire.nhs.uk

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