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CAS little to no help

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"CAS little to no help"

Attended CAS with my grandson, saw a different person each time so he had to go over the same ground each time. We had one appointment cancelled while we were there, they couldn't possibly do before we set off, and were given what they said was an appointment ie sit and wait 2 hours or more and and he might get fitted in sometime after that.

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Responses

Response from Redcar Primary Care Hospital 6 years ago
Redcar Primary Care Hospital

Submitted on 25/01/2018 at 11:21
Published on nhs.uk at 12:01

Good morning

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

I am very sorry for your and your grandson’s recent experience in the Redcar Primary Care Hospital (RPCH).

Please be assured that your comments will be shared anonymously with senior staff in the Trust who will take your observations on board.

If you would like feedback, please contact PALS on 01642 854807 with your grandson’s full name and date of birth, and the name and contact telephone number of his next of kin who will be asked to provide consent.

The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays.

When PALS officers are dealing with other enquirers, you may reach the voicemail.

Under these circumstances, please leave a message with your name and telephone number and an indication on the most convenient time to ring you back.

Thank you

Kind regards

Margaret Robinson

PALS Officer

Patient Advice and Liaison Service

Quality Performance and Patient Experience Department

The Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: stees.pals@nhs.net

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