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Efficient and friendly staff

Story from nhs.uk

"Efficient and friendly staff"

About: Hertfordshire & Essex Hospital

The service i received from the hospital was impeccable. I turned up at the Minor Injuries unit where the receptionist was extremely organised and friendly, i was seen by a nurse (who's bedside manner was a breath of fresh air) within 5 minutes. From registering my injury, having an x-ray, results and having my finger strapped up i was in and out in 40 minutes. Honestly very impressed. Thank you to the all the staff who helped me.

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Responses

Response from Hertfordshire & Essex Hospital 6 years ago
Hertfordshire & Essex Hospital

Submitted on 25/01/2018 at 08:59
Published on nhs.uk at 12:01

Dear Sir/Madam

Thank you for taking the time to provide your feedback. We value feedback from our patients and carers as it enables us to improve the services we provide.

I will ensure your comment is shared with the Minor Injuries Unit.

If you have any future queries, concerns or compliments, please do not hesitate to contact me on any of the following emails or telephone numbers.

With thanks again.

Yours faithfully

Niki Roberts

Patient Experience Administrator

complaints.hchs@nhs.net/pals.hchs@nhs.net

01707 388 164/0800 011 6113

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