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Care Opinion

Never back again

Story from nhs.uk

"Never back again"

About: Birmingham Children's Hospital

I spend 6 hours on A&E whit my 2 daughters. In this time was change doctors nobody don't inform me who is actually my daughter doctor. The first doctor take blood for test my daughter was soo scary she don't like needles he don't have any experience whit kids like this he don't say nothing to calm her down he was kneeling on the floor take her hand and start take blood she was scriming, becouse of this he not take enough blood and after 3 hours nurse take another sample. For this 6 hours nobody offered me or my older daughter any drink. The just put my ill daughter on bed and don't give any information.

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Responses

Response from Patient Experience Facilitator, Birmingham Women's and Children's NHS Foundation Trust 4 years ago
Birmingham Women's and Children's NHS Foundation Trust

Submitted on 10/03/2020 at 15:17
Published on Care Opinion at 15:17

We sincerely apologise about the delay in responding to your feedback. We are disappointed to read about your experience. We would like to encourage you to contact our Patient Advice and Liaison Service (PALS) if you wish to discuss these concerns further or have any other concerns as the team will be happy to help you resolve your concerns. The PALS team can be contacted on 0121 333 8403 or via email on bwc.pals@nhs.net.

We have since improved our monitoring of feedback and we now ensure all feedback is shared with the Emergency Department senior leads to make them aware of all comments received.

Best Wishes, Patient Experience Team.

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