"Car Parking"

Cannot fault the visit to the hospital, apart from the parking. I brought my elderly friend for pre assessment, she has MS and is registered disabled, Whilst trying to park, we drove around the car park trying to find a disabled space, without any joy, So I dropped her off at the door and drove round to a normal space to park as we would have been late for her appointment. On leaving the hospital, I left her in a safe position in a wheel chair and went to fetch the car, not thinking about having to pay as we hadn't used to for disabled individuals, I proceeded to the barrier and pressed the buzzer just as I had previously only to be asked if I could reverse back into my space and go back into the hospital and pay so I can use the token to get out, this was never the case, anyone who knows how difficult things can be with a disabled person knows that the last thing on your mind is to pay, I told the chap in the parking booth that I couldn't reverse as there were cars behind me, he just went quiet for a while, there were then 5 cars behind me so I had to tell him that people behind me were getting very impatient, he asked me to reverse again! I told him it was impossible, so he lifted the barrier for me. I parked the car in a different place and went to pay for the parking at the parking booth and the man wouldn't accept the money and told me I had an attitude by just driving up to the barrier and expecting to be let out! This is how the car parking used to be! I didn't know any different and I certainly don't have an attitude, I may have been a little bit stressed but a little bit of understanding would have been lovely