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my endoscopy experience

Story from nhs.uk

"my endoscopy experience"

About: The James Cook University Hospital

I attended the unit on Monday 22 January 2018 for camera up and down due to low HB levels and low iron.

I suffer with anxiety and was really nervous and upset but cannot praise the staff in this unit highly enough, from the receptionist right up to the lady that did my procedure.

They did all they could to reassure me and explain everything that was happening.

The NHS are under the cosh at the moment but from my experience it is a service second to none with caring and brilliant staff.

many thanks to all concerned.

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Responses

Response from Chloe Holmes, Patient Experience Administration Assistant, South Tees Hospitals NHS Foundation Trust 6 years ago
Chloe Holmes
Patient Experience Administration Assistant,
South Tees Hospitals NHS Foundation Trust

Submitted on 31/01/2018 at 09:56
Published on Care Opinion at 14:59

Hello,

Thank you for taking the time to share your story.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to Endoscopy. If you would like me to pass this on to specific staff members or you would like provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 028 2451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

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