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Fabulous Care

Posted By Astra14

"Fabulous Care"

About: University Hospital Monklands / General Medicine (Wards 2,10,12 and 17)

(as a service user),

Would like to say a huge thank you to all the staff who were involved in my recent hospital visit. From bowel screening team, telephone triage, pre-assessment at Monklands Hospital for taking my bloods, Monklands  Endoscopy Nursing staff & Miss Sharma who were all fantastic

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Responses

Response from Eileen Clarke, Senior Nurse - Surgical, University Hospital Monklands, NHS Lanarkshire 6 years ago
Eileen Clarke
Senior Nurse - Surgical, University Hospital Monklands,
NHS Lanarkshire

Submitted on 26/01/2018 at 09:52
Published on Care Opinion at 11:07

picture of Eileen Clarke

Dear Astra14

Thank you so much for taking the time to post your comments on Care Opinion. This is a really good example of how we can make a difference to our patient’s experience. The staff involved in your care will be absolutely delighted with your feedback and I will ensure that staff are aware of your post. This is the person centred approach we strive to deliver every day, every time to every patient and to know that your experience reflects this is fantastic feedback for the whole team.

I will also ensure that Miss Sharma receives a copy of your post.

Kind regards

Eileen

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