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"My Experience Of Care for Ulcerative Colitis"

About: Western General Hospital / Gastroenterology

(as the patient),

In July 2016 I became very unwell and was admitted to St John's hospital, after a few days they transferred me to the Western General hospital where I was diagnosed with Ulcerative Colitis. I had never been admitted to hospital and I was absolutely petrified of needles however the staff in the gastroenterology wards were fantastic and so caring and supportive. Since 2016 I have had numerous admissions to the ward and each and every time the staff on the ward have provided such a high standard of care that my family and I are so thankful for. In October 2017 I gave birth to a baby girl and not long after I was admitted to the ward again. The nurses on the ward were able to let my partner and my baby stay over night with me due to me having a side room as I live 45 minutes away from the hospital so visiting was always a nightmare. After 3 admissions in December 2017 I had a total colectomy and an ileostomy was created and right up until the moment I went down to theatre the staff on the ward kept me as calm as possible, reassuring me that everything would be fine. I am now feeling fantastic and hoping for no more visits to the hospital but I will always remember the care and support provided by Dr Watson and the staff in Ward 75 over the past year and a half. Dr Watson is a fanstatic consultant who does her absolute best in ensuring that her patients get the care and treatments that are needed. So thankful for everything the hospital has done for me.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 6 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 23/01/2018 at 17:48
Published on Care Opinion on 24/01/2018 at 09:35


Dear BHMM201017

Thank you for sharing your feedback with us further to your admission to St John’s Hospital and your transfer to the Western General Hospital.

Most understandably, this would have been an extremely anxious time for you in relation to your admission and especially since you had a new baby in this time period, and 3 further admissions in December 2017. I am so pleased to read that following your surgery you are now feeling fantastic.

It is lovely to read that you feel you were provided with a high standard of care and that you and your family were supported at this time with so much happening for you. It is very kind that you have taken the time in your recovery and as a busy Mum, to get in touch with us; I will share your kind words and feedback with Dr Watson and the staff who I am sure will be delighted to receive this.

Congratulations on the birth of your baby girl.

Kind regards,

Jeannette

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