"Excellent service But let. Down on discharge"

Dear Relative,

Thank you for your posting.

I am very sorry that there was a delay in your wife being discharged and that she had to wait for her medication, at Heartlands Hospital.

I am pleased that the overall service your wife received was excellent.

If you would be willing to provide further details such as your wife’s name, address, date of birth and a contact number, as a Trust, we would welcome the opportunity to review this matter.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

If you do contact our team, can I please ask you to advise the member of staff that you are responding to your NHS Choices Posting.

In the meantime, I will forward your posting the senior management teams so they are aware of your comments and ask that it is shared with the staff.

Once again, thank you for your posting.

All feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary.

We continually strive to improve our service for all patient’s and visitors.

Regards

Miss J. Langham

Patient Services Officer