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"Messed about so much !!"

I was recommend to self refer myself here, as I was getting feelings of my anxiety and depression all becoming too much and when I finally got my letter it was all just a long process. As someone who suffers with severe anxiety, a welcome group is not a good place for me to begin? After that I waited 6 months to get 1-2-1 therapy with a girl, who just didn’t seem to get me.

I went to three sessions, where each one just seemed like a welcome session and we never actually got to the root of the problem or even to help me feel any better. Due to mental health problems, I struggled to get down to one of my appointments and I did let my therapist know, but a week later I was kicked off the course, as I wasn’t seen a risk to myself. Poor, treatment if you ask me. I did go back to my gp and have been made to refer myself here again, which I am not happy about. I just believe more care and consideration is needed.

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Response from Wharfingers House 6 years ago
Wharfingers House
Submitted on 08/02/2018 at 16:27
Published on nhs.uk at 18:02


Thanks for sharing your comments. We are sorry to hear that you are unhappy and had this experience with the service, but we would really like to find out more so we can look into improving this situation for you and others. Our PALS team would be happy to speak to you to take some more information, they can also work with you and the service and look into what options may be available. You can contact them on 0161 716 3178 or visit https://www.penninecare.nhs.uk/contact/compliments-and-complaints/

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