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"There was no point in me being there"

About: University Hospital Hairmyres / Respiratory Medicine (Ward 12)

(as the patient),

Over the last few years I have been attending respiratory due to a chronic condition.

The usual protocol is: get tests done, then see the consultant. Recently my tests were cancelled but I had still to see the consultant. At the appointment it was pointed out there was no point in me being there as I had not had recent tests carried out and that it would be unlikely I would get tests any time soon.

When I enquired as to why, I was informed the respiratory department had been moved due to pressures on the hospital. That's all fine and well but why move a department if there is not a functional department for it to be moved to? Why move then do all the work? That's like moving into a derelict house and saying I'll work on it as I go and risk complications.

I cannot fault the staff only the way that this has been handled. I could tell how stressed and upset the staff and consultants were about this.  

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Responses

Response from Margaret Meek, Director of Hospital Services, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Margaret Meek
Director of Hospital Services, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 22/01/2018 at 16:53
Published on Care Opinion at 17:00


Dear Isle,

I am sorry for the inconvenience caused to you by the relocation/refurbishment of the Respiratory laboratory. The transfer of the department is part of a wider plan to improve patient service within Hairmyres Hospital.

To allow the Respiratory Laboratory to move and support the commissioning of the new area and equipment, it was necessary to cancel outpatient’s appointments. The lab will be re-opening on Thursday 25th of February. If you wish to discuss the rescheduling of your appointment please call me on 01355 584663.

Apologies once again for any distress caused.

Best Wishes

Margaret

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