This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Care and empathy

Posted By Mitsubushi

"Care and empathy"

About: Wallingford Community Hospital / First Aid Unit

(as the patient),

Dear all concerned in the Burns unit,

I would like to express my utmost thanks for the care and excellent service I have received from the above unit.  During my visits over 1.5 weeks I met several, nurses, doctors, consultants and plastic surgeons.  The clear and concise consultations I received, to the immediate action when my burn became infected was absolutely excellent. All the staff showed excellent care and empathy towards my situation and I am pleased to say that due to their quick and professional action I have now been discharged.  

Many  thanks

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sarah Woods, PALS officer, Complaints & PALS Team, Oxford Health NHS Foundation Trust 6 years ago
Sarah Woods
PALS officer, Complaints & PALS Team,
Oxford Health NHS Foundation Trust

The Complaints & PALS Team’s role includes helping to resolve local concerns, providing information/signposting, listening to people about their experiences and logging compliments about clinical services.

Submitted on 22/01/2018 at 13:32
Published on Care Opinion at 13:34

Thank you so much for taking the time to leave feedback relating to your visits to the First Aid Unit at Wallingford Community Hospital.

It is lovely to read how you found the care and service received was excellent and the staff you came across at the Unit were empathetic and caring.

Please be reassured that I will share this feedback with the relevant manager to enable your wonderful feedback to be cascaded.

I do hope your burn is healing well and you are in less pain.

With best wishes

Sarah Woods

PALS Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k