"Mis-management of pharmacy"

I recently attended as an outpatient and was impressed by the the whole experience. However my subsequent visit to the pharmacy was altogether different. Very long waiting times, no information available as to position in the queue, inadequate waiting area, filthy screen at desk, names being called out from behind screen that was often inaudible to waiting patients and no comment feedback forms available.

I spoke to the Deputy Chief Pharmacist about my concerns to be told that the department was aware of this and is working on making improvements. Apologies were given.

Having no confidence in making a verbal complaint I am leaving this review for consideration.

I understand the change in policy on dispensing prescriptions is the root cause but in my opinion changes should not be implemented until there is proper management of the scheme and evidence of sufficient staffing levels. It does not take much organisation to keep public areas clean especially when there is of a high rate of air borne infections such as influenza or in providing feedback forms.

To those responsible for making changes regarding prescriptions they might be interested to know that if items are not available on the day they have to be ordered in. I live too far away to keep making unnecessary visits and there is no means of public transport to Medway from where I live in West Kingsdown. The green prescriptions solved this problem. Also why should I pay extra car parking charges for their mis-management?