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"poor commincation"

About: Priory Hospital Preston

Very disappointing. Transport was organised to transfer my wife from the Priory to meet our new born baby at a mother and baby unit. It was booked on a Wednesday and finally arrived Friday, Between the transport company and the Priory neither of them could tell us the same story, well to be honest, it never turned up ! we had to make the Priory transport her themselves.

They forgot her medication one night and she had to go and ask,

On one occasion when getting her medication, the person who was handing them out in the medicine room dropped something and turned their back for a while giving her enough time to take extra tablets if she wished, some patients might of took advantage of that, my wife was on 15 min obs at that time.

After the transfer we realized a new bag we had just bought had gone missing, they said if they couldn't find it they would get a manager to reimburse us, i'm sick of trying to get that reimbursement .

Every time i rang the would say give us your number and we'll get a manager to call you back and never had a phone call back.

Would i recommend this place? ... No

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Responses

Response from Priory Hospital Preston 5 years ago
Priory Hospital Preston
Submitted on 20/06/2018 at 11:30
Published on nhs.uk at 12:06


We are sorry to hear that you had a negative experience at Priory Hospital Preston. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact our team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.

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