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Usually good service but the most recent visit...

Story from nhs.uk

"Usually good service but the most recent visit..."

About: Royal Blackburn Hospital / Accident and emergency

Been in a few times for a hernia issue and been kept waiting over 4 months for it to be sorted now I recently had to come in to a and e and waited with my dad for 3 hours only to be seem eventually by a very ignorant doctor that told me everything was normal and sent me home and even mocked me for saying it was in a painful state and mentioned me walking around before he even checked thoroughly. Went home and the next day at work I was in crippling agony with the hernia having come out of place again..... the complete opposite of fine? A hernia can become strangulated and is a severe health risk if left untreated and dealt with. I have now moved to private healthcare to have the operation undertaken and dealt with quicker... not happy

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Responses

Response from Royal Blackburn Hospital 6 years ago
Royal Blackburn Hospital

Submitted on 19/01/2018 at 12:09
Published on nhs.uk at 14:05

Thank you for your comments regarding your visit to the Emergency Department and thank you for taking the time to do so.

I am extremely sorry to hear of your recent experience and will ensure that your comments are fed back to the senior staff for the Emergency Department.

If you would like us to look into the matter in further detail please can you contact the Patient Experience Team either by email at patientexperience@elht.nhs.uk or you can contact me (Sarah Ridehalgh) on 01254 734471.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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