"Great service in A & E"

I was told to attend

A & E by my GP because of irregularities in my heart.

After checking in at the desk I was seen in a very reasonable amount of time (about 30 minutes) by the nurse who gave me an ECG and took my blood pressure. I was told to wait inside A & E and someone will come and take my bloods, after about 15 minutes a nurse arrived to take my bloods.

I just want to say that the A & E was extremely busy on this day and I could clearly see that there was a lot of people on the ward and a lot of activity going on with ambulance arrivals etc. I had to wait about another hour after my bloods to be seen by the doctor and was eventually admitted into cardiology which ended in a 3 day stay.

I can only say my experience in A & E was that the staff were excellent and even though they were so busy I was reassured by staff throughout my duration in A & E that my issues were being attended to. I was treated politely and with respect by every staff member I encountered, including the porter who had to take me to the ward.

This isn't my first time in Luton and Dunstable A & E and all of my experiences here have been similar. I would like to say a big thank you to everyone in A & E. I think you guys do a fantastic job and I am happy that you are my local hospital. Lets face it you guys are often unfairly scrutinised and criticised but at the end of the day you are there saving lives and helping people in their most desperate time of need and if that doesn't command the greatest respect I don't know what does.

I am thankful for all that you have done for me and all that you do for the local community of Luton & Dunstable. Thank you so much.