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Called for urgent help, in tears, told to wait...

Story from nhs.uk

"Called for urgent help, in tears, told to wait..."

I cant understand the use of a drug addiction service who wont see quitters for 3 weeks. Its just madness. By then i will probably have relapsed, but it is now i have the willpower and need the help!

Thanks for nothing.

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Responses

Response from Bay Heath Centre 6 years ago
Bay Heath Centre

Submitted on 23/01/2018 at 13:41
Published on nhs.uk at 14:02

Thank you for your feedback. We are sorry that you feel you have had to wait too long to be seen. You should have received either a triage by phone immediately (county ) or face to face assessment (city) while waiting to be seen for treatment. If you would like us to look into your specific case please contact the Patient Experience Team on 01332 623751 or you can e-mail us on patientexperience@derbyshcft.nhs.uk.

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