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bad and rude

Story from nhs.uk

"bad and rude"

About: Darent Valley Hospital / Accident and emergency

I fill so sorry for the lady with baby and her brest cancer I'm with u they made me walk 10 miles home and told me its not there problem and they did not care how I got home I will never go to a nhs hospital ever agine as long as I live I will go private now I'm to scared to go to the nhs hospital.

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Responses

Response from Darent Valley Hospital 6 years ago
Darent Valley Hospital

Submitted on 24/01/2018 at 16:01
Published on nhs.uk on 25/01/2018 at 02:45

Dear Almost

We were sorry to read how unhappy you were with the hospital as you had to make your own way home. As you can appreciate in order for patients to be able to use our Patient Transport Service certain criterias have to be met - it is not possible to give everybody a lift home. Unfortunately we can only assume that you did not meet the required criteria, hence you having to make your own arrangements. If you would like to discuss this matter further please do contact our Patient Advice and Liaison Service (PALS) on 01322 428382 or email dgn-tr.pals@nhs.net

Kind regards

The Communications Team

Darent Valley Hospital

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