This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Op cancelled. Hardly any notice

Story from nhs.uk

"Op cancelled. Hardly any notice"

About: Torbay Hospital

Phone call from admissions to cancel op.

No ides when will be rescheduled. Been waiting since September 2017!!!!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Torbay Hospital 6 years ago
Torbay Hospital

Submitted on 19/01/2018 at 10:17
Published on nhs.uk at 12:02

Dear Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide.

We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 09.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services Support Officer

Torbay and South Devon NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k