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"Bowel cancer screening"

About: Lincoln County Hospital

(as the patient),

I am a Lincoln resident and would like to share the following observation on LCH and the NHS 

I recently had cause to visit my GP at Lincoln Minster practice 

I had no problem in gaining a non urgent appointment within 48 hrs 

Following the consultation, the doctor recommended that I request bowel cancer screening at LCH. ..i did so and was informed that there is an 8 week waiting list. Luckily I received a phone call next day from LCH Endoscopy unit informing me that they had a cancellation for the following day..ie today

I attended the appointment and am pleased to say that the service and treatment I received was impeccable 

All staff from admittance to recovery room were impressively efficient, professional and courteous. The procedure was fully and compassionately explained and carried out with a continuous dialogue from the surgeon and accompanying staff offering both information and considerable reassurance.

I am thoroughly impressed by the level of professionalism and, equally importantly the level of "care" I received.

There is a great deal of concern over the current state of the NHS but in this small instance, I can't praise the staff enough. The NHS is and must remain one of our greatest achievements.

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Responses

Response from Kirstie Cartledge, Lead Specialist Screening Practitioner, Endoscopy, United Lincolnshire Hospitals NHS Trust 6 years ago
Kirstie Cartledge
Lead Specialist Screening Practitioner, Endoscopy,
United Lincolnshire Hospitals NHS Trust
Submitted on 22/01/2018 at 08:58
Published on Care Opinion at 10:42


Dear Lincoln resident,

Thank you very much for taking the time to post your feedback regarding the screening programme and the care you received.

It is always good to receive feedback and I am pleased that you had a positive experience both with screening and endoscopy.

I shall pass your comments on to the staff concerned and I wish you all the best in the future.

Thank you

Kirstie Cartledge

Lead Specialist Screening Practitioner, Lincolnshire Screening Centre

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