"shocking!"

About: Bluebell Lane Surgery Bluebell Lane Surgery Huyton L36 7XY

Posted via nhs.uk 6 years ago

This surgery is a joke, they loose samples, prescriptions, send then to chemists i have never heard of or been anywhere near.
5 weeks to get medication for a chest infection when i have bronchitis

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Bluebell Lane Surgery

Submitted on 11/07/2018 at 16:10

Published on nhs.uk at 17:06

Dear Patient
I am very sorry to hear that you have had a less than satisfactory experience. As a practice we aim to provide exceptional patient service and it appears that, in this instance, this has not been provided. I would like to apologise on behalf of the practice and assure you that we take all comments very seriously. I believe it would be beneficial to investigate your case further but, as your post is anonymous, I would appreciate if you contacted me at the surgery to provide further details.
I look forward to hearing from you soon.
Erika Campbell
Director of Operations

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