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"poor understanding of dementia on the wards"

About: Lister Hospital

my 81 year old father was on a ward due to bleeding in his bladder cause by renal cancer.

he had clotting in his bladder and had a tube inserted to flush the bladder out.

he has dementia and can not express himself like most would.

he was in discomfort and clearly agitated.

I walked onto the ward to find no nursing staff in sight and him sat up pulling the tube out.

when I found the nurse I got attitude and was told they cant watch him all the time.

I find this very poor, I trust the hospital to care for my father whilst he is there and lack of understanding of dementia was clearly evident.

I had to complain to get medication for him.

to be fair the nurses the day before were excellent and checked on him regularly emptying his bag.

when in discomfort and agitated they gave him medication for pain and to calm him down.

I believe it should be down to the person in charge of the ward to ensure they have enough staff to deal with what they have.

no ward should be so understaffed that patient care is compromised.

And I never expect to feel like a burden just because I can see my father distressed.

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Responses

Response from Lister Hospital 6 years ago
Lister Hospital
Submitted on 14/01/2018 at 17:14
Published on nhs.uk at 17:31


Thank you for getting in touch - we're sorry to hear that you've had this experience. We're disappointed to hear this, as we do have staff at the Lister who are specially trained to help care for patients with dementia. We would be keen to hear from in greater detail about your experience so we can share it with our senior nursing staff and the wider dementia care team. If you're happy to get in touch, please email us at generalenquiries.enh-tr@nhs.net.

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