This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Treated with disdain"

About: North Devon District Hospital / Accident and emergency

TL;DR Treated dismissively and disdainfully but nurse practitioner and doctor; left with no diagnosis, in little better condition and feeling like I'd wasted their time despite being in acute pain.

I've previously had a great experience at NDD Hospital. Today was rather different. I have sustained a serious rib injury that worsened after getting an inadequate diagnosis s week before at Bideford Community hospital. Following this I have through my own doing managed to enormously worsen my situation. I am suffering serious, intermittent pain that feels like my rib is slipping or popping out. My issues with my treatment are:

- I felt that the nurse practitioner that triaged me treated me with disinterest and disdain

- Similarly, the doctor that assessed me was also dismissive

- I felt that they had assumed my injury rather than diagnose/investigate it, and ignored the specific detail I described that was causing me intense pain. I believe this might be because my 'vitals' were fine (no collapsed lung etc)

- I left feeling like iI'd somehow wasted their time or been a hinderance.

In summary, I'm not only deeply disappointed, I'm concerned about the I have been given superficial care that will result in my injury worsening. I'll update if this is inaccurate.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 6 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 23/01/2018 at 16:15
Published on Care Opinion at 16:24


Dear Patient

Firstly may I apologise for not responding sooner. I was very sorry to learn you were so disappointed with your treatment and care when you visited the Emergency Department recently, especially as you have previous examples of good practice to compare with.

I would welcome the opportunity to look into your concerns in order to provide you with a full investigation and response and would ask that you either telephone or email the Patient Advice & Liaison Service ( PALS) on 01271 314090 or ndht.pals@nhs.net for further support.

with kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k