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"I was amazed with how friendly everyone was"

About: University Dental Hospital / Dental medicine specialities

(as a service user),

Last week I attended Manchester dental hospital for two wisdom teeth removing.

I was a nervous wreck and opted for sedation.

From the minute I stepped into the door for my first appointment to discuss treatment late last year I was amazed with how friendly and helpful every single member of staff was.

The actual procedure itself was amazing, the staff made me feel calm, discussed everything in length, even held my hand during the procedure- I can not thank them all enough. 

It’s unfortunate that we are quick to complain when things don’t go quite right, but never take the time to give credit where it is due.

I really hope you can pass on my thanks to the dental hospital in Manchester. The work they do although stretched is remarkable.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust
Submitted on 22/01/2018 at 09:01
Published on Care Opinion at 10:42


Thank you for posting you kind comment on the Care Opinion website. We were pleased to read that you had a positive experience at the University Dental Hospital of Manchester. We were especially pleased that you found our staff to be friendly and helpful and that they were able to help to put you at ease before and during you treatment. It is always good to receive feedback which highlights the hard work and compassion of our staff. We will ensure that your feedback is passed on to the Matron of the Dental Hospital so that it can be shared with the wider team.

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