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"Very Pleased with all the care received"

About: North Devon District Hospital

My grandson was in this hospital in August 2017 having a big operation on his incisional hernia and he was very pleased with his treatment in all the wards that he stayed in. The staff went out of their way to make him comfortable and even got him a special bed for his back problem within an hour of requesting it.

He was also pleased that his operation was a success and that he had a minimal amount of pain. He has continued to improve and has been back for a follow-up appointment. On this occasion we arrived an hour early for the appointment because we had to travel from Wales and had to allow for holdups. We are glad to say that the consultant agreed to see our grandson earlier so that we could get off earlier to travel back to Wales. What can we say accept that we were very pleased with all the treatment received at North Devon District hospital.

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 6 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 24/01/2018 at 14:23
Published on Care Opinion at 17:02


Thank you for taking the time to share your grandson’s experience with us when he attended the North Devon District Hospital (NDDH) for an operation last summer.

I am pleased the surgery was a success and he was made comfortable with a special bed for his back problem. We are very lucky in North Devon to have such dedicated nursing staff.

It is reassuring to read that his continuing follow-up care has also been good, and that his consultant was able to review him earlier in the day than expected so you could make the long journey back to Wales.

I have forwarded on your kind comments to the Service Manager where they will be shared with staff.

Kind regards

Jayne

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