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Tried to cancel eye appointment for three hours.

Story from nhs.uk

"Tried to cancel eye appointment for three hours."

About: Queen Elizabeth I I Hospital / Ophthalmology

Failure to attend appointments costs NHS MILLIONS. The fact you cannot get through on the phone to advise them of a cancellation probably makes up most of that. Absolute rubbish service, is it the technology the NHS are using or staff attitude that creates this situation. My phone battery finally gave up after three hours. More fool me for trying to play my part in informing them.

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Responses

Response from Queen Elizabeth I I Hospital 6 years ago
Queen Elizabeth I I Hospital

Submitted on 13/01/2018 at 08:53
Published on nhs.uk at 10:30

Thank you for your review. We're sorry to hear about the issues you have been having trying to get in touch with ophthalmology. We can help you with appointment related issues. If you email us at generalenquiries.enh-tr@nhs.net with your details (including name, date of birth and address) we can make sure the appointment is cancelled for you.

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