"Excellent care & kindness from everyone involved"

My 89yr old mother had collapsed at home. The 111 service was very helpful & efficient & sent an ambulance which arrived in 7 minutes. She was kindly but efficiently examined & found to have very low oxygen levels & was immediately taken to st Helier hospital who were waiting for her after the ambulance crew phoned ahead.

Once in resus 1 she could not have received better care & attention. Everything was done so professionally, with great attention to detail & every member of the team caring & respectful & took time to ensure Mum & I understood what was happening. The excellent standard of care continued when she was admitted to AMU & stayed for 24 hours until stabilised. Please let the staff know how much we appreciated all they did & how they did it, especially on such a busy Sunday for the hospital in mid-flu crisis.

Only down point to entire stay was trying to get up to the new audiology unit (for new batteries) with Mum in her wheelchair before we left - impossible to get her in the tiny lifts! Couldn’t use the restaurant either.