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Out paitent

Story from nhs.uk

"Out paitent"

About: Ilkeston Community Hospital

I came for my appointment at 3pm on the 12/01/18 was checked in at reception, after sitting for an hour no one had come to see me. After going back to reception I was told the surgery had been cancelled. The staff were rude and unhelpful and I explained that I had a call from the hospital at 2:34 but wasn’t able to answer the call in the time but this wasn’t looked in to further now I have to wait another 3 weeks to get an appointment. Apauling service and a waste of my time. Surely one the reception team would of know the surgery had been cancelled upon my arrival.

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Responses

Response from Ilkeston Community Hospital 6 years ago
Ilkeston Community Hospital

Submitted on 22/01/2018 at 13:45
Published on nhs.uk at 14:02

We are very sorry to hear about your poor experience when trying to access your Occupational Therapy appointment at Ilkeston Hospital.

This is not our usual standard of care and we would like the opportunity to investigate why this has happened.

We require some more information to enable us to look into your concerns. Please can you contact our Patient Experience Team on 01773 525119 to discuss this further.

Thank you for providing this feedback as we are committed to identifying opportunities for learning and to improve our patients experiences of services.

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