on two occasions, a call back request, which was "logged" was not in fact recorded.
Waiting all day for a call back today on behalf of my sister who is asthmatic with a chest infection.
It turns out that the call back wasn't recorded and currently number 8 in the queue at 16.54 and the surgery closes in an hour.
"call back failure"
About: Pathfields Medical Group Pathfields Medical Group Plymouth PL5 3BP https://www.pathfields.co.uk/
Posted via nhs.uk
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