"Service recieved from nursing team"

About: Ayr Hospital / Geriatric Assessment

(as a relative),

My father in law recently went into Ayr hospital for a surgical procedure. After the surgery he developed confusion disorientation and became very unwell. He was referred promptly by ward staff to the Psychiatric Liaison Team for the elderly and was assessed the same day by a nurse from their team. The nurses assessed him quickly and  gave clear person centred advice to ward staff regards further investigations required although hospital staff were already on top of this.

The nurse that visited him was efficient kind and clearly knowledgeable, he was treated with respect and dignity and the support advice and information received by the family at this time. The family were also contacted on his discharge from hospital and helpful advice support and guidance again offered which felt invaluable to a family struggling to manage a difficult situation.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Monel G,

Your post is really a lovely accolade to all the teams involved, demonstrating care at its best (by the sounds of it). I think that 'person centred' is our bulls eye and we hit this target for your father in law. Thank you for letting us know about your father in law's care, the staff will be pleased to have such nice feedback. I hope things are settling down now and your father in law is as good as he can be.

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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